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Privacy Policy for Payzo Shop

Last updated: August 4, 2026

Welcome to Payzo Shop ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Payzo Shop(the "App").

Please read this Privacy Policy carefully. By accessing or using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide a complete and seamless shopping experience, we collect certain information about you:

A. Personal Data

When you create an account, place an order, or contact us, you may provide us with personally identifiable information, including:

  • Identity Data: Name, profile picture (avatar URL), and preferred language.
  • Contact Data: Email address and phone number.
  • Delivery Data: Saved delivery addresses, including landmarks, city, state, country, and postal codes.

B. Location Data

Precise Location: With your explicit permission, we collect precise latitude and longitude coordinates. This is used to display nearby stores, calculate delivery eligibility, and determine delivery charges. You can enable or disable location services in your device settings at any time.

C. Device & Usage Data

  • Device Identifiers: We collect details about your device (e.g., brand, model, operating system, and device type).
  • Push Notification Tokens: We collect Firebase Cloud Messaging (FCM) tokens to send you real-time updates about your order status, delivery, and promotions.
  • App Activity: Information about how you interact with the App (e.g., browse history, items added to cart, and page views).

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and complete transactions, generate bills, and deliver your orders.
  • Order Tracking: To provide real-time updates and status history of your orders.
  • App Optimization: To improve, personalize, and maintain our services.
  • Communication: To send you transaction receipts, administrative messages, and push notifications related to your orders.
  • Customer Support: To respond to your comments, questions, and support requests.

3. Sharing Your Information

We do not sell your personal data. We only share information in the following situations:

  • With Stores/Vendors: We share your order details, delivery address, and contact number with the merchant partner from whom you ordered to facilitate preparation and delivery.
  • With Service Providers: We may share data with third-party service providers (such as hosting partners, database systems like Supabase, and payment gateways) who perform services on our behalf.
  • For Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your data:

  • Access & Portability: The right to request copies of your personal data.
  • Correction: The right to request that we correct any information you believe is inaccurate.
  • Deletion ("Right to be Forgotten"): The right to request that we erase your personal data.
  • Opt-Out of Push Notifications: You can opt out of receiving push notifications at any time by changing the notification permissions in your device settings.

To exercise any of these rights, please contact us using the details below.

6. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

8. Contact Us

If you have any questions or suggestions about this Privacy Policy, or want to request data deletion, please contact us at: